The Digital Leader Show

Digital Leader Show: The Human Element in Cybersecurity

The latest Pentagon leaks illustrate yet again the importance of the human element in cybersecurity. This week we look at some of the latest research and ideas on this issue and examine why human users continue to be the weakest link in the infosec security chain, PLUS, headlines for digital leaders from the world of enterprise technology. SHOW NOTES BELOWAbout the Show:Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.About the Speakers:Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.SHOW NOTES:A podcast discussing cyber security and other technology news, hosted by Dan Goodstein and Carlos Alvarenga.[00:00](https://www.youtube.com/watch?v=WoP-R5tGDr8&t=0) Discussing the human element of cyber security[10:23](https://www.youtube.com/watch?v=WoP-R5tGDr8&t=623) Human error is responsible for 95% of security breaches and 82% of hacks.[15:45](https://www.youtube.com/watch?v=WoP-R5tGDr8&t=945) Most cybersecurity issues come from people, and the problem is not well understood.[21:18](https://www.youtube.com/watch?v=WoP-R5tGDr8&t=1278) Personalized approach to policies and role-based behavioral monitoring can improve cybersecurity[26:49](https://www.youtube.com/watch?v=WoP-R5tGDr8&t=1609) Privilege abuse and security risks in large organizations[32:07](https://www.youtube.com/watch?v=WoP-R5tGDr8&t=1927) Zero trust model in organizations[37:15](https://www.youtube.com/watch?v=WoP-R5tGDr8&t=2235) Rethinking cybersecurity as a collection of human-to-human transactions[42:17](https://www.youtube.com/watch?v=WoP-R5tGDr8&t=2537) Protecting passwords is a social covenant within the company.[00:54](https://www.youtube.com/watch?v=WoP-R5tGDr8&t=54) The future of cybersecurity is headed towards AI structure where AI will manage IT and evaluate employees.

Digital Leader Show: Privacy vs Innovation with Former Amazon Alexa Privacy Leader Trent Gillespie

This week we're discussing privacy vs innovation with former Amazon Alexa Privacy Leader Trent Gillespie, AND other headlines for digital leaders from the world of enterprise technology.SHOW NOTES BELOWAbout the Show:Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.About the Speakers:Trent Gillespie created and led the Alexa Privacy Compliance function globally, to set the privacy standards for Alexa and ensure that Alexa and all internal partners using Alexa data met those standards. Working across all 15,000+ Alexa employees, Trent advised on privacy related matters, and assisted in building Alexa's innovative technology while ensuring customer expectations were fully met. He built compliance, risk, and technology teams to deliver on mission, and drove compliance to regulatory standardsDaniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.SHOW NOTES:Weekly digital leaders show discussing privacy vs. innovation with former Amazon Alexa privacy leader Trent Gillespie and other tech headlines.[00:01](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=1) Weighing privacy versus innovation with former Amazon Alexa privacy leader Trent Gillespie[05:56](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=356) Amazon had higher privacy standards for Alexa than required by regulations[11:31](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=691) Privacy is traded for value, but it's important to go with reputable companies.[16:56](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=1016) Tech companies should have a risk function involved in innovation.[00:25](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=25) Amazon's sidewalk feature can potentially impact privacy, but it creates a benefit for consumers through a mesh network.[27:05](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=1625) Leaders should create intentional innovation plans for value creation.[32:35](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=1955) Innovation requires managing ambiguity and taking intentional decisions[38:09](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=2289) Building a culture of systematic innovation is more effective than creating a separate Innovation function.[43:21](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=2601) Organizations must prioritize innovation and decentralize their IT departments to stay competitive.[48:36](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=2916) Personification of technology is important for better use and adoption.[53:42](https://www.youtube.com/watch?v=N6yp9QhYnvo&t=3222) The world is going to change with massive changes to our society.

Digital Leader Show: Skills-based Hiring & Harnessing the Power of Age Diversity

This week we're discussing skills-based hiring & harnessing the power of age diversity with Recruiting Expert Alix Grasso, PLUS, other headlines for digital leaders from the world of enterprise technology.SHOW NOTES BELOWAbout the Show:Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.About the Speakers:Alix Grasso is an HR and recruiting expert, specializing in solving  growth challenges within rapidly scaling businesses by enabling digital transformation, process creation, and hiring key talent that moves the organization forward. She has completed implementations for ADP, UKG and Greenhouse, and has spent many years focused on tech, sales and marketing hiring within PE/VC owned SaaS organizations. Alix also has a passion for creating HR and interview processes that are fair, objective, and effective.Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.A weekly digital leader show discussing key issues in business, technology, and humanities. Live on Wednesday, available on podcasts, and on deinetwork.com.---------------------------------Detailed Summary for [Digital Leader Show: Skills-based Hiring & Harnessing the Power of Age Diversity](https://www.youtube.com/watch?v=dJGxvm10GWM) [00:02](https://www.youtube.com/watch?v=dJGxvm10GWM&t=2) This week on Digital Leader Show: Skills-based hiring and age diversity.- Discussion on hiring trends amidst layoffs and changes in workforce.- Interview with HR and recruiting expert, Alex Grosso.[01:25](https://www.youtube.com/watch?v=dJGxvm10GWM&t=85) Identifying company culture and communication norms creates a cohesive working environment- Age diversity in the workplace improves productivity and creates a more inclusive environment- Meeting employees where they are with technology and documentation saves time and money in the long run[05:58](https://www.youtube.com/watch?v=dJGxvm10GWM&t=358) Tech industry is right-sizing with a shift in workforce.- Pandemic created a shift in career priorities and control for many people.- Tech layoffs can be a result of overhiring and workforce management challenges.[12:16](https://www.youtube.com/watch?v=dJGxvm10GWM&t=736) Adapting skills-based hiring programs for technical skills- Non-traditional paths to skill development like boot camps and online programs is becoming more common- Organizations need to commit to skills-based hiring in a cohort and watch for promotions in performance reviews[23:49](https://www.youtube.com/watch?v=dJGxvm10GWM&t=1429) Helping employees accept younger managers- Focus on explaining job credentials and why the new manager is qualified- Highlight the skills and experiences the new manager brings to the table[29:35](https://www.youtube.com/watch?v=dJGxvm10GWM&t=1775) The education system is failing to provide qualified candidates, leading to a shift towards skills-based hiring.- The US has a different employment culture compared to Europe and Asia where a degree is not always necessary to reach higher positions.- Companies are reluctant to invest in employee training due to a lack of loyalty and fear of employees moving to competitors.[35:43](https://www.youtube.com/watch?v=dJGxvm10GWM&t=2143) Digital skills passport could become more important than degrees- A blockchain-based centralized record of skills achieved through tokens could be accepted by as many companies as a college degree.- There is a trend of companies considering skills instead of degrees, and intern programs for technical schools are on the rise.[41:22](https://www.youtube.com/watch?v=dJGxvm10GWM&t=2482) Managing social components is now a bigger risk for managers compared to technical components- The topic of decoupling health care from employers is interesting- The training of managers may not have caught up to the changing times

Digital Leader Show: Regulating Innovation & AI

This week we're discussing increased pressure from regulators on the tech industry, including AI, TikTok and other apps, PLUS headlines for Digital Leaders from the world of enterprise technology.SHOW NOTES BELOWAbout the Show:Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.About the Speakers:Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.SHOW NOTES:0:00 Regulating AI innovation is a complex issue with no established precedents : Governments tend to regulate inputs, processes, and outputs, but none of these are established for AI innovationVarious experts have conflicting opinions on how to regulate AI innovationAI bias and lack of trackability could lead to potential lawsuits : Regulators may require AI to have transparent decision-making processesCanceling AI altogether could hinder technological advancements11:46 AI has the potential to create more problems than it solves due to the lack of structure and regulation. : Innovation often leads to unintended consequences, as shown by past technologies.The potential risks posed by AI are significant and unknown, requiring careful consideration and potential regulation.18:16 OpenAI lacks proper public discourse and ethical regulations. : Major AI should go through ethical regulations and reviews before implementation.OpenAI's lack of public consultation is concerning for AI safety and liability issues.24:24 US regulators focus on banning TikTok instead of larger tech issues : US government is buying spyware applications to spy on government employeesCommercial spyware is sold mostly to governments and is being used to steal data on journalists, lawyers and human rights defendersThere are larger tech issues being ignored while regulators focus on TikTok30:25 Chinese-manufactured surveillance cameras in New York City are insecure : Manufacturer, Hikvision, is Chinese-owned and the least secure among camera manufacturersRegulation is needed to ensure secure and safe release of AI technology into consumer and critical spaces36:52 The lack of AI regulation poses a risk of unintended consequences : There needs to be a governing body composed of practitioners in technology and industry-based regulators to ensure ethical standardsThe risk of unintended consequences is not due to purposely designing harmful systems, but rather the byproduct of what the system does49:51 Refocus on bigger issues than AI startups : AI startups need to be managed and steered towards social goodThe incentives for AI companies need to be right in order to solve bigger problems55:57 AI Industrial Complex is an opportunity for companies to solve societal issues and thrive : Companies building AI machines focus on serious public problemsGovernments need to hire these AI companies for public issues than competing with them

Digital Leader Show: Crypto, TikTok & Generative AI Faces Regulation

This week we're discussing headlines for Digital Leaders from the world of enterprise technology, including TikTok, Pending Crypto Legislation and Concerns over the future of Generative AI and ChatGPT copies. About the Show:Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.About the Speakers:Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.

Digital Leader Show: SVB Collapse’s Effects on Banking & Future FinTech

This week we're discussing the collapse of Silicon Valley Bank, its effects on the banking industry and the future of financial technology with Fintech expert Patrick Leonard, PLUS other headlines for Digital Leaders from the world of enterprise technology.About the Show:Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.SHOW NOTES (by ChatGPT!):Weekly show discussing business, tech, and humanities hosted by Digital Enterprise Institute & Institute for Robotic Process Automation, with guests discussing Silicon Valley Bank's collapse.This week's episode discusses the effects of Silicon Valley Bank's collapse on the economy, banking industry, and future of fintech. : Special guest fintech expert Patrick Leonard will analyze the impact of the collapse.Additionally, the episode covers headlines for digital leaders from the world of enterprise technology, including updates on Facebook, Apple, and the gig economy.Amazon is disrupting the healthcare industry with its app-based healthcare services. : Amazon's healthcare services are identical to concierge medicine but at a tenth of the price.Amazon's technology skills will transform the healthcare industry, creating something that goes far beyond the current test markets.Silicon Valley Bank's liquidity crisis led to a quick sale of bond portfolios : The bank had held their financial assets in long-term 'held to maturity' assets, making it difficult to meet customer needs and find liquidityBlaming the FED for raising interest rates is not justified; rather, the bank didn't align their risk capabilities with their strategy and risk appetiteUnderstanding counterparty risk is crucial in avoiding financial losses : Recent incidents highlight the need for proper risk analysis and management of banks to avoid financial meltdownProper risk capabilities and infrastructure should be evaluated frequently to ensure capabilities match the company's risk profileSilicon Valley Bank's conservative image and market targeting were erroneous : SVP had a high concentration of risky venture-capital backed companies, which made it vulnerable to the increasing interest rates and capital infusion needs of its customersThe bank did not have adequate processes, organization, risk management measures or control systems to monitor and sense risks and respond to themFinancial organizations should prioritize risk identification and build a flexible tech stack : Organizations need to identify and prioritize all potential risksThen, they can monitor and aggregate information around those risksAdditionally, organizations must build a flexible tech stack that can support the changes in the risksRegular dialogue around risk is crucial for organizations : Failure to understand risk can lead to wrong decisions and unplanned actionsHaving open conversations around risk can lead to better outcomes and prevent crisesBad management and negligence led to the bank failure and we need to find a middle ground to avoid future collapses. : This isn't a systemic issue, but we need to help regional and small banks build capabilities to avoid collapse.There needs to be a balance between stress testing and activities for larger banks and not doing nothing for regional banks.About the Speakers:Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.Patrick Leonard has over 20 years of experience leading complex, global transformation programs that deliver value across front, middle and back office functions. Patrick applies his expertise across finance, technology, data, and risk functions to help his clients develop integrated solutions that enhance their operating models, align risk profiles to strategic imperatives, enrich analytics and decision making, and improve profitability. Patrick has served both public and private companies in a variety of industries, including financial services, telecommunications, media and entertainment, energy, technology, and consumer products.

Digital Leader Show: The Future of Digital Twins & the Metaverse

This week we're discussing the Future of Digital Twins and the Metaverse, plus other headlines for Digital Leaders from the world of enterprise technology.About the Show:Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.About the Speakers:Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.

Digital Leader Show: AI Adoption for Enterprises with SAP’s VP of AI Solutions, Andreas Welsch

This week, we're discussing AI Adoption for Enterprises with Special Guest Andreas Welsch, VP of AI Solutions at SAP & industry thought leader, PLUS other headlines for Digital Leaders from the world of enterprise technology.About the Show:Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.About the Speakers:Andreas Welsch is an internationally recognized AI leader in the software industry with over 21 years of experience. Andreas has led regional business development teams for AI, built and led an AI Center of Excellence, and currently leads product marketing and go-to-market strategy for AI at SAP, the world’s leading business application provider. He has successfully managed stakeholder relationships with business leaders and technology teams across Fortune 500 companies in more than 80 innovation projects, and helped create an AI mindset across organizations. He is a recognized thought leader for Artificial Intelligence, Robotic Process Automation, and Digital.Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.

Digital Leader Show: Search Wars and Can AI & the Metaverse Save Mobile Phone Sales?

This week we're discussing Search Wars, Whether AI & the Metaverse Can Help Save Mobile Phone Sales, the AI Arms Race and other headlines for Digital Leaders from the world of enterprise technology.About the Show:Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.About the Speakers:Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.

Digital Leader Show: Is Customer Experience Dead?

This week we're discussing whether customer experience is dead and what effect AI will have on it, with Customer Experience & AI/Automation Expert Oded Karev, PLUS other headlines from our favorite content for global digital leaders.About the Show:Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.About the Speakers:Oded Karev is a recognized customer experience, automation, AI and technology expert, most recently serving as General Manager for the Robotic Process Automation business & Director of Strategy for NICE Systems, a leader in customer experience software. Prior to that, he ran strategy consulting for Accenture in Israel.Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.