The Digital Leader Show

CX as a Differentiator for Enterprises

On this episode of The Digital Leader Show we are discussing CX as a differentiator for enterprises...PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every other Wednesday at Noon ET/9am PT. About the Speakers: This week's guest, Elizabeth Tobey, is a CX & AI expert and serves as the Head of Marketing, Digital & AI at NICE. As a senior executive spanning marketing, community, communications, and support departments, she has published articles that have been read by millions, and has won multiple awards for viral and engagement marketing.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.

How AI is Changing Search for Good

On this episode of The Digital Leader Show we are discussing how AI is changing search for good...PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every other Wednesday at Noon ET/9am PT. About the Speakers: Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.

Enhancing Automation Outcomes with Digital Workers

On this episode of The Digital Leader Show we are discussing how to enhance automation outcomes with digital workers...PLUS, headlines for digital leaders from the world of enterprise technology.About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every Wednesday at Noon ET/9am PT. About the Speakers: This week's guest, Michael Engel, is a distinguished leader in the consulting industry, known for his extensive expertise in emerging technologies and business transformation. He has successfully led initiatives that harness the power of AI and automation, contributing to significant revenue growth and operational efficiencies across multiple sectors. Currently, he holds leadership roles in organizations such as the International Digital Worker Association and GSD Venture Studios, where he continues to drive innovation and strategic development in the use of generative AI and digital workers.Chris Surdak is a Senior IRPA AI Advisor and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best selling author, with over 30 years experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.

The Impact of AI on Creative Industries

On this episode of The Digital Leader Show we are discussing the impact of AI on creative industries...PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every other Wednesday at Noon ET/9am PT. About the Speakers: This week's guest, Anat Lechner, PhD, is a Professor of Business Management at the Stern School of Business, New York University. A former Research Fellow at McKinsey & Co., Dr. Lechner is regularly featured on media outlets like NYT, WSJ, BBC and Fortune. She is a partner at Lechner Consulting LLC, and the Co-Founder of Huedata Inc., a Color Intelligence company and holds an MBA and a PhD in Organization Management from Rutgers University, NJ.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.

How Should CIOs Measure Automation & AI Success

On this episode of The Digital Leader Show we are discussing how CIOs should measure automation & AI success...PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every Wednesday at Noon ET/9am PT. About the Speakers: This week's guest, Olivier Gomez, is a recognized global expert and pioneer in the field of AI & automation. Olivier is a member of the Forbes Technology Council , an MIT Tech Review Global Panelist and a Gartner Peer Community Ambassador. He is the Co-Founder and CEO of the Intelligent Automation Council (IAC.AI). Chris Surdak is a Senior IRPA AI Advisor and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best selling author, with over 30 years experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.

Is Digital Transformation A Time Machine?

On this episode of The Digital Leader Show we are discussing if digital transformation is a time machine...PLUS, headlines for digital leaders from the world of enterprise technology.About the Speakers:Michael R. Hoffman is a digital transformation expert, innovation leader keynote and author. He is a globally renowned expert on customer value, customer experience, customer strateg and customer technology. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture. Live each Wednesday at 12 pm ET | 9 am PT

Women in AI + GRC Use Cases

On this episode of The Digital Leader Show we are discussing women in AI + GRC use cases...PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every other Wednesday at Noon ET/9am PT. About the Speakers: This week's guest, Krista Sande-Kerback is an IBM Marketing Leader of AI Governance and GRC. Krista is an internal and external consultant with cross-industry experience and ability to find opportunities in new markets. She is also a featured speaker on generative AI, AI governance, automation, digital transformation, managing marketing programs, influencer marketing, organizational change, women in technology, and habits for success. Chris Surdak is a Senior IRPA AI Advisor and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best selling author, with over 30 years experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.

Data Juice & Squeezing The Most From Your AI Investments

On this episode of The Digital Leader Show we are discussing data juice and squeezing the most from your AI investments...PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every other Wednesday at Noon ET/9am PT. About the Speakers: This week's guest, Douglas Laney is a Forbes contributor & innovation fellow at West Monroe. Formerly he was a vice president and distinguished analyst with Gartner's Chief Data Officer (CDO) research and advisory practice. He is an accomplished practitioner and recognized authority on data and analytics strategy, and is a three-time recipient of Gartner's annual Thought Leadership Award. He is the author of the best-selling book, "Infonomics: How to Monetize, Manage, and Measure Information for Competitive Advantage” and “Data Juice”.Chris Surdak is a Senior IRPA AI Advisor and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best selling author, with over 30 years experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.

Records Management & Governance in The Age of AI

On this episode of The Digital Leader Show we are discussing records management & governance in the age of AI...PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every other Wednesday at Noon ET/9am PT. About the Speakers: This week's guest, Patricia Franks is an Information Governance expert and Professor Emerita at San Jose State University. Patricia serves as President for the National Association of Government Archivists and Records Managers (NAGARA) and is a board member of the Certified Information Governance Officers (CIGO) Association.Chris Surdak is a Senior IRPA AI Advisor and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best selling author, with over 30 years experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.

The Autonomous Enterprise

On this episode of The Digital Leader Show we are discussing the concept of the Autonomous Enterprise where AI, IoT, automation, and AI "spanning" unite to reshape the business landscape...PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every other Wednesday at Noon ET/9am PT. About the Speakers: This week's guest, Doug Shannon, is a recognized thought leader in digital transformation and a LinkedIn "Top AI Voice". Doug has over 20 years of experience in advanced technology roles and serves as a Gartner Peer Community Ambassador. Chris Surdak is a Senior IRPA AI Advisor and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best selling author, with over 30 years experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike